Daniel H. Pink: Why bosses need to show their soft side

“Go ahead,” you might need to assure him, “this won’t hurt”

Then ask him to take that extended finger and draw a capital E on his forehead.

Does he draw the letter so that it faces him – that is, backward to a person looking at him? Or does he draw the letter so that the viewer can read it? Neither way is right or wrong. But the direction of that letter might tell you something about the disposition of that leader.

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