gunnercooke’s Nick Ducker advises shareholders on MaxContact acquisition

October 16, 2020

FPE Capital LLP (‘FPE’), the software & services focused lower mid-market growth investor, announces that it has financed the management-led acquisition of MaxContact, a leading Manchester-based independent Contact Centre as a Service (CCaaS) platform.

This marks the seventh investment from FPE Fund II. MaxContact joins fellow current SaaS investments Questionmark, Masstech and Kallik in FPE’s portfolio.

MaxContact is a leading independent challenger brand in the CCaaS market, with clients in the BPO, Financial Services and Utilities verticals. Ben Booth, CEO, and the wider management team have developed the MaxContact product in recent years and have each invested alongside FPE. FPE’s investment marks the first outside investment in the business and sees a full exit for the founder family shareholders.

Lars Pedersen, a serial SaaS executive and current CEO of fellow FPE investment Questionmark, has joined the Board as Non-Executive Chairman. He is joined by David Duggan, formerly of recruitment SaaS platform Volcanic, as CFO.

The FPE investment was led by Henry Sallitt, Dan Walker, Chris Kay and Harriet Hunt. FPE was advised on the transaction by Stephenson Harwood (Legal), Altman Vilandrie (Commercial), Dow Schofield Watts (Financial and Tax), Intechnica (Technical DD), Continuum Ventures (Management) and Sales Blueprint (Sales).

The management team was advised by Mazars and JMW.

The selling shareholders were advised by gunnercooke Partner Nick Ducker and Pierce Corporate Finance.